Receiving Treatment – the Patient Journey

In order for you to be treated at Wimbledon Clinics, a referral from your GP or another specialist or consultant is generally required.

Even if you are self funding it is preferable you contact your GP, as this helps ensure your referral and treatment is seamless.

Once the referral has been made, please contact Wimbledon Clinics. Our reception is staffed from 8.00am to 8.00pm, Monday to Friday, with the option to leave a message out of hours.

If you have the name of the consultant or specialist you have been referred to, the receptionist will transfer your call to the appropriate secretary who will arrange an appointment for you.

If you are unsure of the treatment you require, you may be asked a few questions to ensure you are referred to the appropriate consultant (see Consultants)

We will need to take a few details from you when you call, including address, telephone number and also whether you have medical insurance.

If you wish to make a claim on your medical insurance, it is important you keep your insurers informed at each stage of treatment. You may be given a pre-authorisation number or be asked to complete a claim form. We recommend that you check the details of your policy as charges that are not met do become the patient’s responsibility.

If you are a self-funding patient, the approximate cost will be given at each stage of the treatment. It is required that this amount be paid in full on the day of your treatment with us.

Following your initial consultation it may be that you are referred for further tests or other treatment. Your consultant will explain the various tests to you but feel free to ask any questions you may have along the way.

Once a diagnosis has been made, your consultant will discuss your treatment plan with you.

If surgery is required, the secretary will arrange your admission with the hospital directly, whilst keeping you fully informed at each stage. It will however, remain your responsibility to contact your insurance company of the intended admission.

If you are self funding, you will be advised by the admitting hospital of the estimated costs. Full payment is requested by the hospital on the day of admission.

Following surgery you may require further treatment, for example a course of physiotherapy. This will all be explained to you by your consultant so there should be no surprises along the way.

If you do have any further questions you would like to ask, please feel free to contact Wimbledon Clinics, either by telephone, in person or E-mail (info@wimbledonclinics.co.uk) where we will be happy to help.