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    Frequently asked questions

HELP CENTRE

What happens when I first contact you?

When you first make contact with us, one of our experienced Patient Administrators will be available. They will listen and help to identify what care you require before making an initial appointment for you at the most suitable time and location. We will also send details of your initial appointment and cost via the patient portal.

 

Do I pay at the time of the appointment?

Self-funding patients need to pay at the time of booking (before they visit the clinic for their appointment).

 

Who contacts my insurance company to advise them of each stage of my treatment?

It’s your responsibility to contact your insurance company and keep them informed. However they will contact us with any queries relating to your treatment if necessary.

H. W. from Surrey told us:

"I have had consultations, surgery and a steroid injection utilising ultrasound with Wimbledon Clinics (all due to a sport-incurred knee injury). My consultant and all the staff have been very friendly and supportive throughout and I am now rehabbing my way back to fitness. I’d certainly recommend Wimbledon Clinics as both a caring and thoroughly professional environment for anybody with similar injury problems."

Explore our testimonials>
What happens when I first contact you?
When you first make contact with us, one of our experienced Patient Adminstrators will be available. They will listen and help to identify what care you require before making an initial appointment for you at the most suitable time and location. We will also send details of your initial appointment and cost via the patient portal.
How will I provide you with information about me?
At the time of booking your initial appointment, we will provide you with access to your Online Patient Portal. Here, you'll be able to supply us with further information, allowing us to provide you with the best possible care.    
What happens when I visit you for the first time?
When you arrive for your initial consultation, you will meet your Treatment Coordinator who will take time to learn more about you, explain what to expect and answer any questions you may have. You will then be introduced to the consultant who will discuss your treatment in detail, including any diagnostic tests that may be required.
How long do I wait between diagnosis and surgery?
You will usually wait between one to three weeks although this depends on various factors, including your preference. If urgent, surgery can take place quicker.
Can I have a scan before I see the consultant?
You’ll be asked to see the consultant prior to any diagnostic tests to ensure the care you receive is appropriate. We will try, where possible, to scan you on the same day.
What do I wear for the clinic appointment?
We want you to feel as comfortable as possible during your consultation so it’s best to wear loose fitting clothing for ease during examination. Please bring shorts with you for lower limb problems.
How long will the appointment take?
An initial consultation will take up to 30 minutes. However, some appointments can last an hour. This will be confirmed to you at the time you make the appointment. The physiotherapist appointment will take an hour for the first assessment.
Where will I attend?

A number of factors will influence where you will attend to receive treatment. Please follow the link below for details of our locations:

 

 

Wimbledon Clinics, Wimbledon

Prime Health, Weybridge

Oxshott Medical Centre, Oxshott

New Victoria Hospital, Kingston

St Anthony’s Hospital, Sutton

Do I pay at the time of the appointment?
No, self-funding patients need to pay at the time of booking (before they visit the clinic for their appointment).
If I’m insured, who’ll forward my invoices to my insurance company?
We will forward all the invoices to your insurance company. Please be aware that, although we do this for you, you are liable for any charges not covered by your insurers. Please ensure you keep us up to date with any relevant changes.
Who contacts my insurance company to advise them of each stage of my treatment?
It’s your responsibility to contact your insurance company and keep them informed. However they will contact us with any queries relating to your treatment if necessary.
What happens if I have an excess on my policy?
We will usually send the invoice directly to the insurance company. You and the clinic will be advised if there has been an excess deducted. Once notified, you’ll be required to settle the outstanding balance directly with us. Please call 020 8944 0665 (ext 2) to pay any invoices.
What is your cancellation policy?
If you cannot make your appointment, please let us know straight away - and not less than 48 hours before, this time period excludes Saturdays, Sundays and Bank Holidays.

Ask us a question

Feel free to get in touch with any treatment related questions over the phone, or you can send your questions via the form below.